Kensington Research Privacy Policy

Privacy Policy

Effective Date: February 2026

Kensington Research and Recovery, Inc. (“Kensington,” “Company,” “we,” “us,” or “our”) is a private company providing property tax appeal consulting and unclaimed asset recovery assistance. We are not affiliated with any government agency.

This Privacy Policy describes how we collect, use, disclose, safeguard, and retain personal information when you:

• Visit our website
• Submit an inquiry
• Engage our services
• Communicate with us
• Subscribe to communications

This Policy applies to residents of Illinois, Texas, and users located within the United States.

1. Categories of Information We Collect

We collect only information reasonably necessary to provide our services.

A. Information You Provide Voluntarily

When you contact us, request a property analysis, retain us for consultation, or seek unclaimed asset recovery services, we may collect:

• Name
• Mailing address
• Email address
• Telephone number
• Property address
• Property Index Number (PIN)
• Assessment and tax information
• Public claim reference numbers
• Documents you choose to submit
• Signed authorizations or agreements

You are not required to provide information, but certain services cannot be performed without it.

B. Client-Submitted Documentation

You may voluntarily submit documents such as:

• Tax bills
• Government correspondence
• Claim notices
• Assessment records
• Financial or property documentation

We use such materials solely to evaluate, prepare, and pursue services on your behalf.

C. Public Record Information

Because property tax appeals and unclaimed asset recovery involve public records, we may collect information from:

• County assessors
• Treasurer or comptroller offices
• State unclaimed property databases
• Public land and tax records

We may combine public record data with information you provide.

D. Communications Data

We may collect and maintain:

• Emails
• Text messages (if you opt in)
• Written correspondence
• Notes from telephone conversations
• Recorded calls (see Section 6)

E. Automatically Collected Technical Data

Our website server may log:

• IP address
• Browser type
• Pages accessed
• Date and time of visit

This information is used for security, diagnostics, and site performance.

2. How We Use Information

We may use personal information to:

• Evaluate eligibility for property tax appeals
• Prepare and file appeals
• Prepare and submit unclaimed asset recovery claims
• Communicate with government agencies or financial institutions on your behalf
• Provide case updates
• Respond to inquiries
• Send newsletters and informational updates
• Maintain internal records
• Comply with legal and regulatory obligations
• Detect and prevent fraud or misuse

We do not sell personal information.

3. Government & Third-Party Disclosures

To provide services, we may disclose necessary information to:

• County assessor offices
• Treasurer, comptroller, or treasury departments
• State unclaimed property divisions
• Financial institutions
• Title companies
• Payment processors
• Technology and CRM providers
• Professional advisors (legal, accounting)

We disclose only information reasonably necessary to perform services.

4. SMS & Telephone Communications

If you provide your mobile number and opt in, you consent to receive:

• Case-related notifications
• Filing updates
• Appointment reminders
• Informational communications

Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
Consent is not a condition of purchasing services.

5. Email Communications & Newsletters

We may send service updates and newsletters.
You may unsubscribe at any time using the unsubscribe link provided.

6. Call Recording Disclosure

Certain telephone calls may be recorded for:

• Quality assurance
• Training
• Documentation accuracy
• Dispute resolution

By communicating with us by phone, you consent to call recording where permitted by applicable law.

7. Payment Processing

Kensington does not directly collect, store, or process credit card information.

Payments are processed through CardX, a third-party payment processor. Payment transactions are subject to CardX’s privacy policy and terms.

We do not retain full credit card numbers.

8. Email Transmission Risk

Clients may choose to send documents via email. Standard email transmission is not guaranteed to be secure.

While we implement reasonable safeguards once information is received, we cannot guarantee the security of information transmitted via unencrypted email channels.

Clients may contact us to discuss alternative transmission methods if desired.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Complete appeals or recovery claims
• Comply with legal obligations
• Resolve disputes
• Maintain required business records

Retention periods vary depending on service type and regulatory requirements.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission or storage can be guaranteed 100% secure.

11. Data Minimization

We collect and retain only the information reasonably necessary to perform requested services and meet legal obligations.

12. No Government Affiliation

Kensington Research and Recovery, Inc. is a private company. We are not affiliated with, endorsed by, or sponsored by any federal, state, or local government agency.

13. Your Privacy Rights

Subject to applicable law, you may:

• Request access to personal information we maintain
• Request correction of inaccuracies
• Request deletion where permitted by law

Requests may be submitted to:

info@kensington-research.com

We may verify identity before processing requests.

14. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

15. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised Effective Date.

16. Contact Information

Kensington Research and Recovery, Inc.
73 W Monroe St Ste 502
Chicago, IL 60603
Email: info@kensington-research.com